FREQUENTLY ASKED QUESTIONS

PERFORMANCE DETAILS

How long is the performance?

Virtually Dead has a running time of approximately 60-90 minutes.

How long is the virtual reality experience?

You will be in the HTC Vive headset for approximately 15 minutes.

What does “MORNING”, “AFTERNOON”, “EVENING”, “LATE NIGHT” mean?

You will be given a specific performance slot in your selected time frame. Arrival times for 'Morning' will be between 10am and 12pm. Arrival times for 'Afternoon' will be between 12pm and 5pm. Arrival times for 'Evening' will be between 5pm and 9pm. Arrival time for ‘Late Night’ will be between 9pm and 12am.

When will I find out my arrival time?

We will notify you of the precise start-time in your selected time slot (e.g. 7.00pm, 7.15pm, 7.30pm, or 7.45pm) at least one week before your booking. We do not guarantee that any event will commence at its stated time, however, we will endeavour to ensure that this is the case.

What if I arrive early? Is there a place for me to wait for my designated time slot?

There is a bar right beside the venue. Eat, drink and relax… while you can.

If I am 10 minutes late - is that ok?

All ticket holders must arrive at least 15 minutes prior to their allocated time slot. There are strictly no late admissions. Latecomers may not be admitted and tickets will be invalidated automatically (without refund or exchange) if the ticket holder presents his/her ticket after the time-slot indicated on his/her ticket (even where the ticket holder is late due to reasons beyond his/her control).

What if I cannot make the event? Can I get a refund?

Unfortunately we are unable to refund tickets.

Can I take photos?

We do not allow the use of cameras, video cameras or any other electronic equipment that can be used to capture images or footage of the performance. We ask all recruits to keep all zombie secrets to themselves.

What do I wear?

Dress appropriately for easy movement…and remember that in a fight against zombies, things can get messy. Leave your best threads and heels at home. Flat footed shoes are advised. There may be blood splattered.

Can I bring a weapon?

We appreciate your willingness to assist us in the fight for survival against the zombies, but weapons are STRICTLY prohibited. You may be searched and if found to be carrying a weapon will be immediately ejected from the experience.

Can I check my bag and coat in somewhere?

Yes, there will be a cloak room to check your belongings. Any valuables are your responsibility.

Can all of my friends join the same group and arrival time as me?

There’s a maximum of 10 tickets per purchase and this is the number within one group session. We advise booking for everyone in your group in one purchase. You can always email us on info@nomalabs.com if this isn’t possible and we will try to allocate people into one session, but we can’t promise.

I think one of my party may be Infected. What are the symptoms of Infection?

If anyone is coughing, sneezing, has headaches or nausea they may be infected. Please keep a close watch on them, and report to the C.I.D.C as soon as you arrive.

AGE AND SUITABILITY

How old do I need to be to book tickets?

Due to the graphic nature of Virtually Dead, you must be at least 18 years of age. You may be asked to show proof of ID. Guests under the age of 18 will be refused entry. No exceptions will be made.

Will I be able to leave the performance at any point?

Instructions will be given at the introduction before each performance, should you require assistance or need to leave during the event.

LOCATION AND ACCESSIBILITY

Where is Virtually Dead?

The event will take place in an indoor location in Zone 2 of the London TFL and you will be able to make your way to and from the location via public transport. Further details about your attendance will be sent to you from info@nomalabs.com in the weeks ahead of the event.

EATING AND DRINKING

Are there bars and restaurants on-site?

Yes, there is a bar at the end of the experience to purchase drinks (if you make it out alive…). We are also partnered with a bar/restaurant that is located right next door to the venue. Pop in before or after the show for a drink and a bite to eat.

ACCESS AND MEDICAL CONSIDERATIONS

What if I have sensitive hearing or a heart condition?

While the decibel levels in the show are safe for all our audiences, cast and crew, if you are sensitive to loud noises we recommend you bring a set of earplugs.

Virtually Dead contains moments of extreme shock and tension, blood and gore, gunfire and explosions. Any visitors who have heart conditions should email us prior to booking at info@nomalabs.com.

What if I am pregnant?

Whilst we endeavour to keep our audiences as safe as possible, there is darkness, twists and turns and groups of people moving in and out of spaces swiftly. We ask that you do not attend the show if you are pregnant.

Do you have disability access?

We are afraid that we do not have any disabled access at Virtually Dead, as there are stairs upon entry. If you are on crutches / in a moonboot / in a cast / in a sling, it is entirely at your own risk if you choose to attend the show.